FAQs
❓Do you offer international delivery?
✍️ Yes, we provide shipping services to various countries, including the United States, United Kingdom, Australia, Canada, New Zealand, and various countries in Europe.
❓What measures are taken to protect my personal information?
✍️ At Nit Direct©, we adhere to the highest industry standards to safeguard your personal information. We employ top-notch security solutions, including SSL (Secure Socket Layer) technology, to encrypt your credit card details and personal information during transmission. Please be assured that these details are not stored anywhere and are widely utilized on the Internet for secure payment processing. Our payment gateway, PayPal, ensures the same level of security as a physical bank.
❓How can I obtain my tracking number?
✍️ You can expect to receive tracking information within one day. Once your order has been shipped, you will receive an email confirmation containing the tracking number. If you have not received any communication from us, please contact our support team. Kindly note that we do not ship on weekends and official holidays (UK).
❓Can I make changes to my order?
✍️ We strive to process orders promptly to ensure swift delivery. You have the flexibility to modify your order as much as you wish within a 6-hour window. However, after this timeframe, amendments cannot be made.
❓What is the processing time?
✍️ Order processing typically takes 1 to 2 days, depending on weekends and holidays. We aim to dispatch orders on the same day they are placed. The processing involves thorough checking, packing, and sending of orders to the postal service. Once these procedures are completed, you will receive a tracking number. Are customs fees required? Answer: No, there is no need to pay customs fees as we ship from our local warehouse.
➕ For shipping tracking, you can access this page to check the status of your shipment. You just need to input the tracking number.
Or
➕ You can go to the My Account page and log in to your account to check the order status. There is a button called ‘Tracking’ in this area where you will find more information about your order, including all the details.
➕ Please be advised that all orders are eligible for cancellation prior to dispatch.
➕ Should you have already made a payment and require alterations or cancellation of your order, kindly contact us within a 6-hour timeframe. Detailed information pertaining to fast, standard shipping and handling can be found in the corresponding section.
➕ The processing time for orders is contingent upon product availability and holidays. Please take note that we do not facilitate shipping during weekends. We cannot be held responsible for any lost or missing packages in the event of an incorrect address being provided during checkout. To ensure a precise delivery, we urge you to verify the accuracy of your billing and shipping addresses before proceeding with your order. In the event of an error on our part, we will take full responsibility for any necessary corrections without incurring any additional charges.
➕ Should your tracking information indicate “NO INFORMATION AVAILABLE AT THE MOMENT,” it is important to acknowledge that certain shipping companies may take 2-5 business days to update their tracking systems, especially with regards to the standard shipping method employed by us. To avert any potential delays, you have the option to upgrade your chosen shipping method. If your order was placed more than 3 business days ago and you are yet to receive tracking information, do not hesitate to contact us promptly.
➕ The estimated shipping times for paid fast shipping are as follows:
United States: 3-7 business days
UK + Europe: 1-7 business days
Australia + Canada + New Zealand: 3-10 business days
➕ The estimated shipping times for paid standard shipping are as follows:
United States: 7-15 business days
UK + Europe: 7-15 business days
Australia + Canada + New Zealand: 7-15 business days
➕ The estimated shipping times for free shipping are as follows:
United States: 15-30 business days
UK + Europe: 15-30 business days
Australia + Canada + New Zealand: 15-30 business days
➕ Upon shipment of your order, you will receive an email containing tracking information.
➕ Kindly note that free shipping does not include shipping insurance if you opt for this method.
➕ For fast shipping handling, the processing of your order will be completed within one hour. Alternatively, if you choose standard shipping, the processing will take up to 2 days. After processing and shipping your order, we are unable to update the shipping address or amend the order. In the event that you wish to initiate a return or request a refund, we kindly ask that you wait until you have received your order. Subsequently, you may contact us via email or through our website to initiate the return/refund form fill-out process, and we will be more than happy to provide you with assistance.
For more information, please check the Return & Exchanges page; you can click here to access this page
Drop us a message
Naval International Trading LLC
e-mail: [email protected]
Address: 30 N Gould ST NO 5010 Sheridan, WY 82801
Support Available: 9-AM to 6-PM/Week Days
UTC -6 / Mountain Daylight Time (MDT)